{"id":1104,"date":"2025-09-22T00:32:53","date_gmt":"2025-09-21T19:02:53","guid":{"rendered":"https:\/\/admissionubkv.in\/PG-admission\/?page_id=1104"},"modified":"2026-07-15T15:39:33","modified_gmt":"2026-07-15T10:09:33","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/admissionubkv.in\/PG-admission\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<div class=\"ubkv-faq-container\">\n  <style>\n    .ubkv-faq-container {\n      font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, sans-serif;\n      color: #2d3748;\n      max-width: 800px;\n      margin: 20px auto;\n      padding: 20px;\n      line-height: 1.6;\n    }\n\n    .ubkv-faq-header {\n      border-bottom: 2px solid #e2e8f0;\n      padding-bottom: 15px;\n      margin-bottom: 30px;\n    }\n\n    .ubkv-faq-header h2 {\n      color: #1a365d;\n      font-size: 28px;\n      margin: 0 0 8px 0;\n      font-weight: 700;\n    }\n\n    .ubkv-faq-header p {\n      color: #718096;\n      margin: 0;\n      font-size: 16px;\n    }\n\n    .ubkv-faq-item {\n      background: #ffffff;\n      border: 1px solid #e2e8f0;\n      border-radius: 8px;\n      padding: 20px;\n      margin-bottom: 16px;\n      box-shadow: 0 1px 3px rgba(0,0,0,0.05);\n      transition: transform 0.2s ease, box-shadow 0.2s ease;\n    }\n\n    .ubkv-faq-item:hover {\n      transform: translateY(-2px);\n      box-shadow: 0 4px 6px rgba(0,0,0,0.05);\n      border-color: #cbd5e0;\n    }\n\n    .ubkv-faq-question {\n      color: #2b6cb0;\n      font-size: 18px;\n      font-weight: 600;\n      margin: 0 0 10px 0;\n      display: flex;\n      align-items: flex-start;\n    }\n\n    .ubkv-faq-question::before {\n      content: \"Q.\";\n      color: #3182ce;\n      font-weight: 800;\n      margin-right: 10px;\n    }\n\n    .ubkv-faq-answer {\n      color: #4a5568;\n      margin: 0;\n      font-size: 15px;\n      padding-left: 24px;\n    }\n\n    \/* Warning\/Alert styling for payment issues *\/\n    .ubkv-alert-box {\n      background-color: #fffaf0;\n      border-left: 4px solid #dd6b20;\n      padding: 15px 20px;\n      border-radius: 0 8px 8px 0;\n      margin-top: 12px;\n    }\n\n    .ubkv-alert-title {\n      color: #dd6b20;\n      font-weight: 700;\n      margin-bottom: 5px;\n    }\n\n    \/* Contact & Helpline Sidebar\/Card *\/\n    .ubkv-helpline-card {\n      background: linear-gradient(135deg, #1a365d 0%, #2a4365 100%);\n      color: #ffffff;\n      border-radius: 12px;\n      padding: 25px;\n      margin-top: 40px;\n      box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.1);\n    }\n\n    .ubkv-helpline-card h3 {\n      color: #ffffff;\n      margin: 0 0 15px 0;\n      font-size: 20px;\n      font-weight: 600;\n      border-bottom: 1px solid rgba(255,255,255,0.2);\n      padding-bottom: 10px;\n    }\n\n    .ubkv-helpline-grid {\n      display: grid;\n      grid-template-columns: 1fr;\n      gap: 15px;\n    }\n\n    @media (min-width: 600px) {\n      .ubkv-helpline-grid {\n        grid-template-columns: 1fr 1fr;\n      }\n    }\n\n    .ubkv-info-group {\n      display: flex;\n      flex-direction: column;\n    }\n\n    .ubkv-info-label {\n      font-size: 12px;\n      text-transform: uppercase;\n      letter-spacing: 0.5px;\n      color: #90cdf4;\n      margin-bottom: 4px;\n    }\n\n    .ubkv-info-value {\n      font-size: 16px;\n      font-weight: 500;\n    }\n\n    .ubkv-info-value a {\n      color: #fff;\n      text-decoration: underline;\n    }\n\n    .ubkv-info-value a:hover {\n      color: #90cdf4;\n    }\n  <\/style>\n\n  <div class=\"ubkv-faq-header\">\n    <h2>Admission Help &#038; FAQ<\/h2>\n    <p>Find answers to common questions regarding applications, documentation, and payments.<\/p>\n  <\/div>\n\n  <!-- FAQ Item 1 -->\n  <div class=\"ubkv-faq-item\">\n    <h3 class=\"ubkv-faq-question\">What should I do if I do not have a Domicile Certificate?<\/h3>\n    <p class=\"ubkv-faq-answer\">\n      In the absence of a Domicile Certificate in the prescribed proforma, you must upload scanned copies of <strong>any two<\/strong> of the following documents belonging to your parent(s) on a <strong>single page<\/strong>:\n      <br><br>\n      \u2022 Voter ID Card<br>\n      \u2022 Aadhaar Card<br>\n      \u2022 Passport<br>\n      \u2022 Ration Card\n      <br><br>\n      These documents must clearly justify that your parent&#8217;s residential address is in West Bengal. If selected, you will be required to produce the original documents at the time of admission.\n    <\/p>\n  <\/div>\n\n  <!-- FAQ Item 2 -->\n  <div class=\"ubkv-faq-item\">\n    <h3 class=\"ubkv-faq-question\">Is Aadhaar mandatory for account creation?<\/h3>\n    <p class=\"ubkv-faq-answer\">\n      <strong>Yes<\/strong>, an Aadhaar card is mandatory to create your application account.\n    <\/p>\n  <\/div>\n\n  <!-- FAQ Item 3 -->\n  <div class=\"ubkv-faq-item\">\n    <h3 class=\"ubkv-faq-question\">I am an OBC candidate. Do I need to upload a Non-Creamy Layer (NCL) Certificate?<\/h3>\n    <p class=\"ubkv-faq-answer\">\n      <strong>Yes<\/strong>. You must upload a valid Non-Creamy Layer Certificate as per the prescribed proforma provided on the official website.\n    <\/p>\n  <\/div>\n\n  <!-- FAQ Item 4 -->\n  <div class=\"ubkv-faq-item\">\n    <h3 class=\"ubkv-faq-question\">Does the campus offer hostel facilities?<\/h3>\n    <p class=\"ubkv-faq-answer\">\n      <strong>Yes<\/strong>, hostel accommodations are available for students.\n    <\/p>\n  <\/div>\n\n  <!-- FAQ Item 5 (Payment Issues with Alert styling) -->\n  <div class=\"ubkv-faq-item\">\n    <h3 class=\"ubkv-faq-question\">I made the payment but haven&#8217;t received a receipt or application printout. What should I do?<\/h3>\n    <div class=\"ubkv-faq-answer\">\n      <p style=\"margin-top: 0;\">Please do not panic and <strong>do not attempt to pay more than once<\/strong>. Technical delays can sometimes occur.<\/p>\n      \n      <div class=\"ubkv-alert-box\">\n        <div class=\"ubkv-alert-title\">Important Instructions:<\/div>\n        Please wait for <strong>24 hours<\/strong> for the system to process your transaction. \n        If you still do not receive your payment receipt or application printout after 24 hours, send an email to <a href=\"mailto:admission@ubkv.ac.in\" style=\"color: #dd6b20; font-weight: bold; text-decoration: underline;\">admission@ubkv.ac.in<\/a>.\n        <br><br>\n        <strong>Your email must include:<\/strong>\n        <ul style=\"margin: 5px 0 0 20px; padding: 0;\">\n          <li>Application ID<\/li>\n          <li>Your Full Name<\/li>\n          <li>Registered Mobile Number<\/li>\n          <li>Registered Email ID<\/li>\n          <li>Transaction Details<\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Support & Contact Card -->\n  <div class=\"ubkv-helpline-card\">\n    <h3>Admission Helpline &#038; Support<\/h3>\n    <div class=\"ubkv-helpline-grid\">\n      <div class=\"ubkv-info-group\">\n        <span class=\"ubkv-info-label\">Helpline Number<\/span>\n        <span class=\"ubkv-info-value\"><a href=\"tel:7908486286\">7908486286<\/a><\/span>\n      <\/div>\n      <div class=\"ubkv-info-group\">\n        <span class=\"ubkv-info-label\">Support Email<\/span>\n        <span class=\"ubkv-info-value\"><a href=\"mailto:admission@ubkv.ac.in\">admission@ubkv.ac.in<\/a><\/span>\n      <\/div>\n      <div class=\"ubkv-info-group\" style=\"grid-column: span 2;\">\n        <span class=\"ubkv-info-label\">Support Hours<\/span>\n        <span class=\"ubkv-info-value\">11:30 AM to 5:30 PM (Monday to Friday)<\/span>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Admission Help &#038; FAQ Find answers to common questions regarding applications, documentation, and payments. What should I do if I do not have a Domicile Certificate? In the absence of a Domicile Certificate in the prescribed proforma, you must upload scanned copies of any two of the following documents belonging to your parent(s) on a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1104","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/admissionubkv.in\/PG-admission\/wp-json\/wp\/v2\/pages\/1104","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/admissionubkv.in\/PG-admission\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/admissionubkv.in\/PG-admission\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/admissionubkv.in\/PG-admission\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/admissionubkv.in\/PG-admission\/wp-json\/wp\/v2\/comments?post=1104"}],"version-history":[{"count":4,"href":"https:\/\/admissionubkv.in\/PG-admission\/wp-json\/wp\/v2\/pages\/1104\/revisions"}],"predecessor-version":[{"id":1170,"href":"https:\/\/admissionubkv.in\/PG-admission\/wp-json\/wp\/v2\/pages\/1104\/revisions\/1170"}],"wp:attachment":[{"href":"https:\/\/admissionubkv.in\/PG-admission\/wp-json\/wp\/v2\/media?parent=1104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}